Privacy Policy

Mou Mou Patchwork is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.


Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way please do not tick the relevant boxes situated on the form on which we collect your data.

We may share your details if we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.


Security and Payment Processing

The MouMou Patchwork website is hosted on a PCI DSS compliant and secure server and all interactions with the website are through secure encrypted connections.  When you place an order on the MouMou Patchwork site, you will have the option to make a payment by Credit or Debit Card using our secure service supplied by Snip Cart and Stripe or PayPal. You do not need to be registered with any of our payment providers when you make a transaction to us. You will be asked for certain personal information to process the order and the credit card information collected by Snip Cart is securely sent to Stripe or PayPal to complete the processing of your order. We accept almost all major credit/debit cards for online orders and use Secure Card Encryption so your information is extremely safe. Your details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.  Operation of the MouMou Patchwork website is completely secure and is solely within the control of MouMou Patchwork.   

Protecting the personal information you provide us is of utmost importance to us. We therefore take the following steps at to ensure this:   

  • We do not sell your personal details to third parties or supply them in anyway other than to our payment processor, in connection with your order. 
  • All credit card numbers entrusted to us for payment purposes are handled securely and only by authorised staff. No credit or debit card information is stored by MouMou Patchwork. 
  • Stripe or PayPal provides the secure payment facilities for your credit card information. They are the most common and reliable service providers and use a secure server, with a firewall, and encrypts your information before transmission. 
  • Although we make use of very occasional marketing e-mails to remind you of our website and any special offers, we do not send these to you if you have asked us not to.

We endeavour to take all reasonable steps to protect your personal information however, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.



We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by not checking certain boxes on the forms we use to collect your data.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 01733 252857, or you can e-mail us:



You have the right to see and/or remove personal data (as defined under the GDPR legislation) that we keep about you upon receipt of a written request. Any request should be sent to: